Many hospitals and health systems, from Johns Hopkins to Houston Methodist and Cleveland Clinic to Veterans Affairs, now charge patients who receive clinical advice through messages. Shots - Health News Post-pandemic, even hospital care goes remote That compounded stress for doctors already dealing with a pandemic, then responding to emails after hours, essentially working for free. Even after lockdowns ended, doctors were fielding over 50% more patient messages than before, he notes in a research letter published in the JAMA. Holmgren tracked how doctors spent more time during the pandemic managing electronic health records. Now, some patients are getting billed by hospitals or health systems for some responses to their message queries. Patients love that direct contact with their doctors - so much so their messages are overwhelming doctors' inboxes. "When you wanted to get a Zoom visit or an audio visit, you needed to sign up for the patient portal, and I think a lot of people became aware that they could message for the first time" during the pandemic, says A Jay Holmgren, a researcher in health care information technology at the University of California San Francisco. But the sudden, rapid expansion of telehealth means patients generally can now text or email their health care providers. If you wanted to talk with your doctor before the pandemic, you generally had to schedule an in-person appointment.
Jose carlos cerdeno martinez/Getty Images Doctors are starting to face a flood of message from patients and some health care companies are billing for clinical advice delivered this way.
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